This Service Delivery Policy (“Policy”) describes the manner in which services are delivered by WEGENI IT SERVICES & CONSULTING (OPC) PRIVATE LIMITED (“Company”, “We”, “Us”, or “Our”) through its cloud-based ERP platform branded as WeGeni.

This Policy is an integral part of our Terms & Conditions and applies to all users who subscribe to or use the WeGeni ERP platform.

1. About WeGeni

WEGENI IT SERVICES & CONSULTING (OPC) PRIVATE LIMITED is engaged in providing a cloud-based Enterprise Resource Planning (ERP) software solution for businesses (B2B).

The WeGeni ERP platform includes, but is not limited to:

• Point of Sale (POS)
• Inventory and stock management
• Billing and invoicing
• Employee and staff management
• Business reports and analytics
• Other related business management features

The services are provided through our website https://pos.wegeni.com (collectively referred to as the “Platform”).

2. Nature of Services

• WeGeni is a Software-as-a-Service (SaaS) offering
• All services are delivered digitally via the internet
• No physical products, hardware, or documents are shipped
• Access is provided through secure online login credentials

By subscribing, you acknowledge that service delivery is electronic and intangible in nature.

3. Subscription Models

WeGeni ERP services are offered under the following subscription models:

• Monthly subscription plans
• Annual subscription plans
• Customised or enterprise subscription plans (as agreed separately)

Each subscription grants the User a limited, non-exclusive, non-transferable right to access and use the Platform during the active subscription period.

4. Payment & Service Activation

• Subscription fees must be paid in advance
• Payments are processed through PhonePe Payment Gateway
• Service activation begins only after successful payment confirmation

Activation Timeline

• In most cases, access is provided instantly
• In certain cases, activation may take up to 24 hours
• Customised plans may require additional setup time depending on requirements

Once service activation or setup begins, the service delivery process is deemed to have started.

5. Mode of Service Delivery

Service delivery includes:

• Creation of a user account
• Allocation of login credentials
• Access to subscribed ERP modules and features
• Continued access during the subscription period

Service delivery is considered complete once the User is able to successfully log in and access the subscribed services.

6. Customised & Enterprise Services

For customised or enterprise ERP plans:

• Additional configuration or onboarding may be required
• Setup may involve system configuration, feature enablement, or workflow alignment

Service delivery is deemed complete once the customised platform is made accessible to the User

7. Service Availability & Maintenance

While we strive to ensure high availability of the Platform, uninterrupted access is not guaranteed.

Service interruptions may occur due to:

• Scheduled maintenance
• Software upgrades or security updates
• Technical issues
• Internet or hosting provider disruptions
• Events beyond reasonable control

Where feasible, advance notice will be provided for planned maintenance.

8. Customer Responsibilities

To ensure smooth service delivery, Users are responsible for:

• Providing accurate and complete account information
• Maintaining confidentiality of login credentials
• Ensuring proper internet connectivity and compatible devices
• Using the Platform strictly for lawful business purposes

Issues caused by incorrect information or misuse shall not be treated as failure of service delivery.

9. No Physical Shipping

As WeGeni provides digital services only:

• No shipping or courier services are involved
• No delivery of physical goods applies
• Shipping timelines are not applicable

10. Completion of Service Delivery

Service delivery is considered completed when:

• Payment has been successfully received, and
• Access to the WeGeni Platform has been provided

After completion of service delivery, the subscription becomes active and is governed by the Cancellation & Refund Policy.

11. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for:

• Business losses or loss of profits
• Data loss caused by user actions
• Temporary service unavailability beyond reasonable control

The Company’s total liability, if any, shall not exceed the subscription fee paid for the applicable billing period.

12. Changes to This Policy

The Company reserves the right to modify this Policy at any time.

• Updates will be reflected by revising the “Last Updated” date
• Continued use of the Platform constitutes acceptance of the updated Policy

13. Contact Information

For any questions regarding service delivery or activation, please contact:

WEGENI IT SERVICES & CONSULTING (OPC) PRIVATE LIMITED

India

By subscribing to or using the WeGeni ERP platform, you agree to this Service Delivery Policy.